Privacy Policy

Go Paris Transfer (« we, » « us, » « our, » or « Company ») is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website goparistransfer.com, mobile applications, and booking services.

1. Information We Collect

A. Information You Provide Directly

• Booking Information: Full name, email address, phone number (WhatsApp), pickup/dropoff location, passenger count, date and time of transfer, luggage details, special requests
• Payment Information: Credit/debit card details (processed securely via third-party payment providers; we do not store card data)
• Communication: Messages, notes, and inquiries sent via contact forms, email, or WhatsApp
• Account Data: If you create an account, username, password, and booking history

B. Information Collected Automatically

• Technical Data: IP address, browser type, operating system, device information, pages visited, time spent on site
• Cookies & Tracking: Functional cookies (session management), analytical cookies (Google Analytics 4), marketing cookies (optional, consent-based)
• Location Data: GPS data only if you enable location services for booking purposes (optional)

C. Information from Third Parties

• Google Analytics (traffic & user behavior analytics)
• Payment processors (Stripe, PayPal, etc.)
• Flight tracking services (for airport transfer confirmations)

2. How We Use Your Information

We process your personal data for the following purposes:

A. Legitimate Business Purposes

• Service Delivery: Confirming bookings, arranging transfers, sending booking confirmations, driver details, and real-time updates
• Customer Support: Responding to inquiries, resolving disputes, providing assistance
• Billing & Payments: Processing payments and issuing invoices
• Fraud Prevention: Detecting and preventing fraudulent transactions

B. Analytics & Improvement

• Analyzing website usage to improve user experience, fix bugs, and optimize services
• Understanding customer behavior and preferences (via aggregated, anonymized data)

C. Marketing (Consent-Based)

• Sending promotional emails about special offers, new routes, seasonal discounts (only if you opt-in)
• Remarketing via Google Ads and social media (only if you consent)

D. Legal Compliance

• Complying with French and EU regulations (VTC licensing, tax law, data protection law)
• Responding to lawful requests from authorities

3. Legal Basis for Processing (GDPR)

Under GDPR Article 6, our processing is based on:

• Performance of Contract (6.1.b): Processing your name, contact details, booking details to fulfill your transfer request
• Legal Obligation (6.1.c): VTC licensing, tax compliance, safety records
• Legitimate Interests (6.1.f): Fraud detection, website optimization, customer service improvements
• Consent (6.1.a): Marketing emails, cookies, location data (you can withdraw consent anytime)

4. Data Sharing & Disclosure

A. We Share Data With:

• Drivers: Your name, phone number, pickup/dropoff location (necessary to provide the service)
• Payment Processors: Stripe, PayPal, or other payment gateways (PCI-DSS compliant)
• Analytics Providers: Google Analytics (anonymized traffic data only)
• Email Providers: Mailchimp, SendGrid (for booking confirmations & optional newsletters)
• Flight Tracking Services: For real-time airport transfer coordination

B. We DO NOT Share Data With:

• Third-party marketing companies (except with explicit consent)
• Data brokers or aggregators
• Advertisers (except aggregated, anonymized analytics)

C. Data Transfers Outside EU

If data is transferred to the US (e.g., Google, Stripe), we ensure Standard Contractual Clauses (SCCs) are in place per GDPR Article 46.

5. Data Retention

• Booking Data: Retained for 3 years (French tax law requirement)
• Payment Information: Deleted immediately after processing (not stored by us)
• Analytics Cookies: Retained for 12 months (Google Analytics default)
• Functional Cookies: Deleted when you close your browser (session-based)
• Marketing Emails: Retained until you unsubscribe

After the retention period, data is securely deleted or anonymized, unless legal obligations require longer retention.

6. Your Rights (GDPR & French Privacy Law)

You have the following rights regarding your personal data:

A. Right of Access (Article 15)

Request a copy of all data we hold about you in a readable format.

B. Right to Rectification (Article 16)

Correct inaccurate or incomplete data.

C. Right to Erasure (Article 17 – « Right to be Forgotten »)

Request deletion of your data (except where required by law, e.g., tax records).

D. Right to Restrict Processing (Article 18)

Limit how we use your data while disputes are being resolved.

E. Right to Data Portability (Article 20)

Receive your data in a machine-readable format (e.g., CSV, JSON) to transfer to another provider.

F. Right to Object (Article 21)

Opt out of marketing communications and certain processing activities at any time.

G. Right to Withdraw Consent (Article 7)

Withdraw consent for optional processing (marketing, cookies) anytime without penalty.

H. Rights Related to Automated Decision-Making (Article 22)

We do not use purely automated decision-making that significantly affects you.

7. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS/TLS Encryption: All data transmitted to/from our website is encrypted
• Secure Hosting: Hosted on Hostinger (LiteSpeed, SSD, daily backups)
• Payment Processing: PCI-DSS Level 1 compliant via Stripe/PayPal
• Access Control: Only authorized personnel can access personal data
• Regular Audits: Security assessments and vulnerability scans

Note: While we use reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your data.

8. Cookies & Tracking Technologies

A. Types of Cookies We Use

• Functional Cookies: Remember your form inputs, language preference (necessary for service)
• Analytical Cookies (Google Analytics 4): Track visitor behavior, page performance, traffic sources (anonymized)
• Marketing Cookies: Retarget ads on Google, Facebook (requires explicit consent)

B. Managing Your Cookies

You can control cookies via your browser settings. Most browsers allow you to:

• View active cookies
• Block third-party cookies
• Delete cookies on exit

Note: Disabling essential cookies may affect website functionality.

9. Third-Party Links & Services

Our website may contain links to external websites (TripAdvisor, Google Maps, etc.). We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

10. Children’s Privacy

Go Paris Transfer is not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we discover we have collected data from a minor, we will delete it immediately. If you believe we have collected such data, please contact us.

11. Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

• We will notify you within 72 hours (GDPR requirement)
• We will inform relevant authorities as required by law
• We will provide guidance on steps you can take to protect yourself

12. International Data Transfers

Go Paris Transfer is based in France (EU). If you are outside the EU/EEA, by using our services, you agree to the transfer of your data to France, where it will be processed under GDPR and French data protection law.

13. Contact Us

Data Protection Officer / Privacy Contact:

• Email: privacy@goparistransfer.com
• WhatsApp: +33 7 59 90 49 23
• Postal Address: Go Paris Transfer, Chelles, Île-de-France, 77500, France
• Response Time: We will respond to all privacy requests within 30 days

Complaint Rights: If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority (in France: CNIL – www.cnil.fr).

14. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or law. We will notify you of material changes via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

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